About us~
A J PURDY & CO LTD.The company was set up in 1931 by Mr Purdy`s predecessor, Mr J H R Downes.
The name was changed to A J Purdy & Company Ltd in 1965, when Mr Downes died and Mr Purdy took over the business.
A J Purdy ran the business until he passed away in 1982 and the business was carried on by his daughter Valerie and her husband Roger together with their son - current managing Director Steven.
COMMITMENT TO QUALITY
A J Purdy & Co Ltd is a company which has become established after over 75 years of trading with a reputation for providing goods and services in the precise manner required and within the required time.
All staff regard the Company's activities as being of a critical nature upon which the Company's reputation depends.Decisions involving considerable costs can depend on the accuracy of work of our staff and our customers depend on us. All who work for A J Purdy & Co Ltd are totally committed to maintaining and developing the standard of their work and supporting services.To achieve these objectives a fully documented Quality System aligned to ISO9002 is operated. This document defines the basic policies to be followed and there is a companion Procedures Manual which carries detailed operating instructions.
All staff recognise that the requirements of the Quality Control System are mandatory.Customer Support and ServiceFor any customer support or service issues please contact us by email- sales@ajpurdy.co.uk 9.30am-5.30pm GMT Monday to Friday.Payment
We can accept payment by the following methods: Debit cards (Switch and Maestro) Credit Cards ( Visa, Visa Electron, Mastercard). Cheque (allow for clearance) Cash, Part exchange at our discretion.
Refunds when required will be processed within 30 days of being approved.
FREE of charge items must be added to your basket in order for these to be received.
No retrospective claims can be made after your order has been dispacthed.
Delivery
Generally all orders received before 4pm GMT for goods in stock will be despatched the same day for next working day delivery. We use either the Royal Mail or a courier as per our discretion.
Delivery may be delayed if security procedures show an address / credit card query.
All despatches are securely packed, fully insured and can be delivered anytime between 8.30am and 5.30pm. UK Mainland delivery is free of charge, charges for overseas and non-mainland destinations will be advised prior to processing your order - delivery is fully insured and is on a next working day basis.
Timed deliveries (before 10am or Saturday delivery) can be arranged at extra cost.
If an item is out of stock will we contact you immediately and advise estimated delivery time. Should the delivery time be longer than 30 days (for newly announced items for instance) we will only take an agreed deposit which can be refunded on request.
Keeping it safe...
Security features should be a prime concern when choosing any e-commerce supplier.Our system ensures that every single phase of the e-commerce process is secure, ensuring trouble-free and safe trading for you.
Feel safe with these Security features 1 SSL and PGP for e-mail orders When orders are not processed via third parties, they will be sent to the storekeeper via secure, encrypted e-mail. This method makes use of SSL (Secure Socket Layer) and (up to) 1024-bit encryption using PGP (Pretty Good Privacy).
Our system uses both these methods at once, since SSL only encrypts data during transfer and not while it remains statically on a server. To tackle this, the 1024-bit encryption of all orders ensures that the orders remain as solidly secure as possible. 2 Secure server transaction area Like all good online shopping environments, all sensitive order details take place in a secure environment, giving you the peace of mind to perform the transaction safely.
3 Server checks on orders to ensure that the store's product prices are not altered or tampered with, prior to the customer making the purchase, our system will automatically check the price of any order against a secure database containing all pricing information. If it detects a price has in some way been altered or tampered with, the order will be rejected.
Privacy policy
Your privacy is very important to us. Any personal information entered on the order form is only used for processing the order. We do maintain an in-house database of customers names and addresses plus what you purchased which we will use to send you occassional mailings and invitations to our open days. Information gathered is never passed on to any third party. If you do not want to be added to our database simply say so on your order form or send us an email : privacy@ajpurdy.co.uk.
All information is collected lawfully and in accordance with the Data Protection Act 1998.
Complaints Procedure
Should you have any complaint about the service or goods you have received please contact us via customer support (details above). We will always endeavour to acknowledge any complaint within 1 working day of receiving it and will advise you how long your complaint will take to resolve.
In the unlikely event that you have a complaint you have our assurance that we shall act swiftly and fairly and keep you fully informed throughout the process.
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